Satisfaction surveys

A satisfaction survey asks a customer how the ticket went, right after it is resolved. It is a quick one-to-five rating, not a form.

After a ticket is resolved

When you close a ticket, a survey email goes out automatically asking the customer to rate their experience from one to five. There is nothing to trigger by hand.

Send delay

Choose how long after closing the survey goes out, per brand. A short delay gives the customer a moment before you ask, and gives you room to reopen the ticket if they reply again first.

Branded

The survey email and the rating landing page carry the brand's logo, so it looks like it came from you, not from AllMy Support.

In your reports

Ratings roll up into your reports as an average score, broken out by brand and by agent, so you can see how satisfaction trends over time.