Add a brand

A brand is a customer-facing identity: a company or product your team supports under its own name. You can add as many brands as you need. Brands are unlimited and free; you only pay per agent.

What's independent per brand

Nothing bleeds across brands. Each one has its own:

• Inbound support address
• Outbound sender identity (your SMTP connection)
• Default signature
• Ticket numbering, starting at #1000
• SLA targets (first reply and next reply)
• Automations
• Accent colour

To add a brand

1. Go to Settings → Brands → New brand.
2. Name it and set its slug and accent colour.
3. Note its default inbound address, <slug>@inbound.allmy.support.
4. Next, connect your SMTP and route your support email in. See Connect your SMTP and Route email in.

Working across brands

Your inbox shows tickets from every brand at once, with a brand pill on each row so you can tell them apart at a glance. Use the brand filter to narrow the view to one brand, or leave it on all.