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Terms of Service

Last updated: June 20, 2026 · Effective: June 20, 2026

These Terms and Conditions ("Terms") govern your access to and use of AllMy Support (the "Service"), operated by CoinsTax LLC, a Washington limited liability company, doing business as AllMy ("AllMy", "we", "us", or "our"). AllMy is a registered trademark of CoinsTax LLC in the United Kingdom.

The Service is offered for business use only. By creating an account, clicking "I agree", or otherwise accessing or using the Service, you ("you", "your", or "Customer") agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Service.

If you enter into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" and "Customer" refer to that entity.

1. Eligibility and accounts

The Service is intended solely for businesses, sole traders, and other organizations acting in a commercial capacity. It is not offered to consumers for personal, family, or household use. By using the Service, you represent that you are using it for business purposes and that you have the legal capacity and authority to enter into these Terms.

To use the Service you must register for an account. You agree to provide current, complete, and accurate information during registration and to keep that information up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials. You must notify us promptly through the contact details in Section 18 if you suspect any unauthorized access to or use of your account.

You are responsible for the acts and omissions of any agents, team members, or other users you permit to access the Service under your account, as if they were your own. This includes your own customers, contacts, and other end users who interact with the Service through any customer portal, knowledge base, or other end-user-facing surface you make available ("End Users"). End Users have no contractual relationship with us, and you are responsible for their access to and use of those surfaces, including for providing them with any terms of use, privacy notices, and disclosures required by applicable law.

2. The service

AllMy Support is a multi-brand customer support tool provided on a subscription basis. We may update, extend, modify, or discontinue features of the Service at any time. Where we make a change that materially reduces the core functionality of the Service, we will give you reasonable advance notice.

We do not guarantee that the Service will always be available, uninterrupted, or accessible at any particular time. We may suspend access to perform maintenance, address security or legal concerns, or for other operational reasons, and we will use reasonable efforts to limit disruption.

3. Acceptable use

You may use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service to send spam, unsolicited bulk messages, or content that is unlawful, harmful, deceptive, defamatory, or fraudulent;
  • Attempt to gain unauthorized access to any part of the Service, its accounts, or its underlying systems or infrastructure;
  • Reverse engineer, decompile, copy, resell, sublicense, or create derivative works of the Service or any part of it, except to the extent this restriction is prohibited by applicable law;
  • Use any robot, spider, scraper, or other automated means not provided by us to access the Service or extract data from it;
  • Take any action that imposes, or may impose, an unreasonable or disproportionate load on our infrastructure, or that interferes with, disrupts, or degrades the Service for other customers;
  • Circumvent, disable, or interfere with any security or access-control feature of the Service; or
  • Violate any applicable law, regulation, or third-party right in connection with your use of the Service.

We may suspend or terminate accounts that breach these rules, in accordance with Section 8.

4. Customer responsibilities and content

You retain all rights to the support content (including emails, tickets, attachments, and related data) that you or your End Users bring into or generate within the Service ("Customer Content"). We claim no ownership of Customer Content. Content submitted by your End Users through any customer portal or other end-user-facing surface forms part of Customer Content, and you are responsible for it on the same basis as content you submit yourself.

You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely as necessary to provide, maintain, secure, and support the Service for you. You represent and warrant that you have all rights, consents, and lawful bases necessary for us to process Customer Content as contemplated by these Terms.

You are responsible for:

  • The accuracy, legality, and appropriateness of all Customer Content;
  • Configuring and connecting any third-party email or SMTP services you choose to use with the Service (including "bring your own SMTP" sender identities), and for your relationship with and obligations to those providers;
  • Ensuring that your use of the Service complies with any laws, regulations, or compliance obligations that apply to you or to the categories of data you process, including where you operate in a regulated industry; and
  • Maintaining your own backups or exports of Customer Content as you consider appropriate.

5. Data protection and privacy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy.

Where we process personal data contained in Customer Content on your behalf, you act as the data controller and we act as the data processor. That processing is governed by our Data Processing Addendum ("DPA"), which forms part of these Terms where applicable data protection laws require it. You are responsible for establishing a lawful basis for the personal data you submit to the Service and for providing any notices and obtaining any consents required from your End Users.

6. Fees and payment

The Service is billed as a subscription. Current pricing, plan inclusions, and billing periods are set out on our pricing page and presented to you at checkout. A 14-day free trial is available on sign-up; no payment is taken until the trial ends, and if you cancel during the trial you will not be charged.

Subscriptions renew automatically at the end of each billing period unless cancelled. You authorize us to charge your payment method on file for each renewal until you cancel.

All fees are stated in US dollars and are exclusive of any applicable taxes. You are responsible for any sales, use, value-added, or similar taxes that apply to your subscription, other than taxes based on our net income. Applicable sales tax may be calculated based on our address in Washington, USA, and your location at the time of purchase.

We may change our prices from time to time. We will give you at least 30 days' notice before a price increase takes effect. We do not provide price protection or refunds in the event of a later price reduction or promotional offer.

7. Term and cancellation

These Terms remain in effect for as long as you use the Service or maintain an account. You may cancel your subscription at any time from your account settings. Cancellation stops future charges; your account remains active until the end of the current billing period.

Except where required by applicable law or granted at our discretion, we do not offer refunds for unused time within a billing period.

8. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees when due, use the Service in a way that poses a security or legal risk, or if we cease operating the Service. Where reasonably possible, we will give you notice and, where appropriate, an opportunity to cure before terminating for breach. We may suspend access immediately where necessary to protect the Service or other customers.

On termination of your account for any reason, your right to access and use the Service ends. We will make Customer Content available for export for 30 days following termination, after which we may delete it in the ordinary course, subject to any longer retention required by law.

9. Intellectual property

The Service, including all software, text, graphics, interfaces, and branding, and all intellectual property rights in them, is owned by CoinsTax LLC and its licensors (the "AllMy Materials"). AllMy is a registered trademark of CoinsTax LLC in the United Kingdom. Except for the limited rights expressly granted to you in these Terms, no rights in the AllMy Materials are transferred to you. You may not use our trademarks, logos, or branding without our prior written permission.

Customer Content remains yours, as set out in Section 4.

10. Confidentiality

Each party may have access to non-public information of the other party in connection with the Service ("Confidential Information"). Each party agrees to use the other's Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms, and to protect it using at least the same degree of care it uses for its own confidential information of a similar nature. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known to the receiving party without obligation of confidentiality, or is independently developed. Either party may disclose Confidential Information where required by law, giving reasonable notice where permitted.

11. Third-party services

The Service may interoperate with or link to third-party services, including email and SMTP providers you connect. We do not control and are not responsible for those third-party services, their availability, or their content and practices. Your use of any third-party service is governed by that provider's own terms, and you are responsible for reviewing and complying with them. We are not liable for any loss arising from a third-party service you choose to use with the Service.

12. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT IT WILL MEET YOUR REQUIREMENTS.

Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited under applicable law.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

14. Indemnification

You agree to defend, indemnify, and hold harmless CoinsTax LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Content; (b) your use of the Service; (c) your use of any third-party service in connection with the Service; or (d) your breach of these Terms or violation of any applicable law or third-party right. We will give you reasonable notice of any such claim and may participate in the defense with counsel of our choice.

15. Governing law

These Terms are governed by the laws of the State of Washington, USA, without regard to its conflict-of-laws principles. Subject to Section 16, the offer and acceptance of these Terms are deemed to have occurred in the State of Washington.

16. Dispute resolution and class action waiver

Please contact us first using the details in Section 18 so we can try to resolve any dispute informally.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") before a single arbitrator under its applicable Commercial Arbitration Rules. The arbitration will be held in Seattle, Washington, or at another location mutually agreed by the parties, and the arbitrator will apply Washington law consistent with the Federal Arbitration Act. A claim must be brought within one (1) year of the date the event giving rise to it first occurred.

Class action waiver. Any proceeding to resolve a dispute will be conducted solely on an individual basis. You and AllMy agree that neither will seek to have any dispute heard as a class, collective, consolidated, or representative action. The arbitrator may not consolidate or join the claims of other parties.

If any portion of this Section 16 (other than the class action waiver) is found unenforceable, the remainder will continue in effect, and any dispute not subject to arbitration will be resolved exclusively in the state or federal courts located in Seattle, Washington. If the class action waiver is found unenforceable, this Section 16 will be void in its entirety.

17. General

Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms with a new effective date at the top of this page. Material changes take effect 30 days after they are posted; other changes take effect when posted. Your continued use of the Service after a change takes effect constitutes acceptance of the updated Terms, so please review this page periodically.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability. If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Survival. Provisions that by their nature should survive termination (including those on Customer Content ownership, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution) will survive.

Electronic communications. You consent to receive communications from us electronically, and you agree that electronic notices, agreements, and disclosures satisfy any legal requirement that such communications be in writing.

Entire agreement. These Terms, together with our Privacy Policy and, where applicable, our DPA, constitute the entire agreement between you and AllMy regarding the Service and supersede any prior agreements on that subject.

18. Contact

Questions about these Terms can be sent to [email protected]. We operate as CoinsTax LLC, doing business as AllMy.