Customers directory

The customers directory lists every contact who has emailed your workspace, with a brand filter and each contact's full ticket history. Any agent can view and manage it, there's no admin gate.

Where contacts come from

A contact is created automatically the first time someone emails in. There's no manual "add customer" button yet, so if you want someone in the directory, the fastest path is to have them send a message to one of your brands.

Multiple email addresses

Open a contact and you can add, rename, remove, or set the primary email on their record. That matters when a customer writes from more than one address, say a work inbox and a personal Gmail, and you want both threading onto the same person.

Merging duplicates

If the same person ends up as two separate contacts, merge them. Merging moves every ticket and email address onto the contact you keep, and it's permanent: there's no undo. If you try to add an email address that already belongs to another contact, AllMy Support prompts you to merge instead of letting you duplicate it.

To merge two contacts

1. Open Customers.
2. Open one of the two contacts.
3. Choose merge and pick the contact to keep.
4. Confirm. Tickets and email addresses move onto the surviving contact.