Features
What AllMy Support does for you
An email-first, multi-brand helpdesk for small teams. Run support for every brand from one inbox.
Unified inbox
All your brands in one inbox. Every ticket shows a brand chip, so you know which identity to reply as without switching accounts or tabs.
Reply in-app or by email
Compose in the inbox, or reply from your own email client. Either way the response goes out from the right brand identity and the thread stays intact.
Status filters
Filter to open, pending, closed, unassigned, or new. A customer reply auto-flips a ticket back to open.
Customer filter
Search by customer email to see every ticket from that contact across all your brands.
Ticket assignment
Assign any ticket to an agent. Unassigned tickets stay visible in the shared queue.
Hold with a chase date
Set a ticket to hold when you are waiting on something external. The inbox surfaces it again on the date you set.
Per-brand ticket numbers
Each brand has its own ticket number sequence starting at #1000.
Multi-brand, one account
Add as many brands as you want. Each is fully independent: its own support address, sender identity, signatures, and ticket numbering.
Per-brand support address
Each brand gets its own inbound address. Forward [email protected] to us, or use the default until you are ready to switch.
Per-brand sender identity
Replies go out from the brand's verified address, with DKIM, SPF, and DMARC.
Per-brand and per-agent signatures
Set a default signature per brand. Each agent can also set their own, which overrides the brand default on their replies.
Brand chip on every ticket
Every inbox row shows which brand a ticket belongs to. No context-switching to tell brands apart.
Separate numbering per brand
Each brand counts from #1000 independently.
No account switching
All brands live under one login. Add a brand in settings and it appears in the inbox immediately.
Email in and out
Inbound email creates a ticket. Replies go out from your own SMTP provider. Threading, attachments, and quote-stripping are handled automatically.
Thread-safe replies
Threading uses Message-ID and References headers, so customer replies always land on the right ticket.
Reply by email
Reply to the agent notification from any email client. We parse it, verify the sender is an agent, strip quoted text, and post it.
Attachments
Inbound attachments are stored and shown in the ticket. Agents can attach files to outbound replies.
Quote-stripping
Quoted history is stripped from inbound mail automatically.
HTML and plain-text
Outbound replies include both, so they render correctly in any email client.
Auto-reopen on reply
A customer reply on a pending, hold, or closed ticket flips it back to open.
Bring your own SMTP
AllMy Support sends through your own SMTP account, so your sending reputation stays yours.
AWS SES
Enter your SES credentials and region. Sending activity stays visible in your SES console.
SendGrid
Connect with an API key. Activity appears in your SendGrid dashboard as usual.
Generic SMTP
Any provider that accepts standard SMTP credentials works.
DKIM / SPF / DMARC guide
Onboarding walks you through DNS setup. Verification status shows in the app before any mail goes out.
Many brands, one provider
One SMTP account can serve all your brands, each with its own verified sender.
Inbound routing setup
We show the exact forwarding rule to add in your email host.
Organise and automate
Keep tickets tidy and let routine steps run themselves. Built in, no add-on.
Priorities
Low, Normal, High, or Urgent on any ticket.
Tags
Free-form, workspace-wide, with autocomplete and filtering.
Custom fields
Define your own fields (text, number, date, dropdown, checkbox) company-wide or per brand.
Saved replies
Reusable answers at personal, per-brand, and company scope.
Internal notes
Team-only notes on a ticket that never reach the customer.
Automations
Auto-reply, auto-assign (round-robin, random, or sticky), SLA-breach escalation, stale-ticket nudges, customer inactivity check-ins, and auto-close.
Accounts and sign-in
Secure access for your team, with passwords, passkeys, and two-factor built in. No add-on, no separate identity provider to wire up.
Email and password
Sign up and sign in with email and password. Change it any time in settings.
Passkeys
Sign in with a fingerprint, face, or device PIN, no password to type. Add one per device and name each so you know which is which.
Two-factor authentication
Turn on an authenticator app for a 6-digit code at sign-in. Works with 1Password, Google Authenticator, Authy, and others.
Trusted devices
Skip the code for 30 days on a browser you trust. Revoke any device from settings if you lose it.
Google sign-in
Connect a Google account to sign in without a password.
Admin and agent roles
The admin who created the workspace has billing access; agents handle support. Both reply to tickets.