Team & roles

AllMy Support has two roles: admin and agent. Every agent, including admins, works tickets the same way; admin adds workspace-level control on top.

What every agent can do

Reply, note, tag, assign, and set priority on any ticket. Every agent also keeps their own personal saved replies and can use brand and company saved replies set up by an admin.

Admin-only

• Billing: plan, seats, and invoices.
• Brand management: creating and editing brands.
• Custom-field definitions (agents can still set field values on a ticket).
• Company and brand saved replies.
• Spam keyword rules and the blocklist.
• Inviting and deactivating teammates.

Seats

Agents are the paid unit in AllMy Support. Add seats as your team grows; brands themselves are unlimited and free.

To invite an agent

1. Go to Settings → Team.
2. Invite by email, or copy the invite link.
3. They accept the invite and set a password.
4. Set their role to admin or agent.

Deactivating and reactivating

Deactivating a teammate keeps their history intact; nothing they wrote is deleted. You can reassign their open tickets to someone else right away, and reactivate them later if they come back.