Spam & blocking
Two actions on a ticket keep unwanted senders out: Block and Spam. Both work off a single blocklist for the whole workspace, not per brand.
Block and Spam
Block adds a sender, either the exact email address or their whole domain, to the workspace blocklist. Future mail from that sender is quarantined, not deleted, so nothing is lost if you change your mind. Spam does the same thing and also keeps that message as an example for future spam-detection work.
Because blocking a whole domain is a big step, AllMy Support warns you first if you're about to block a freemail domain like gmail.com, or your own brand's domain.
To block a sender
- Open the ticket.
- Open the ticket actions menu and choose Block.
- Choose the email address or the whole domain.
- Confirm.
Blocking is forward-only. It stops new mail from that sender; it doesn't touch tickets they've already sent you.
Reviewing quarantined mail
Quarantined messages land in the Suspended view. From there you can Recover a message into a real ticket if it was blocked by mistake, Block the sender if it wasn't, or Delete it outright.
Blocklist manager and keyword rules
An admin manages the workspace blocklist directly: list blocked senders, add one, or unblock one. Admins can also set keyword rules that scan inbound mail workspace-wide. A match doesn't block the message outright, it suspends it for review, so a legitimate email that happens to contain a flagged word or phrase still gets a human look before it's dropped.
Not sure whether to Block or Spam? Use Spam for actual junk mail, it feeds future spam-detection work. Use Block for a sender you just don't want to hear from, like an ex-vendor or someone abusing your support address.