Route email in
Every brand gets a default inbound address, <slug>@inbound.allmy.support. Any mail sent to it becomes a ticket on that brand. To use your own support address, you route it in.
Two ways in
Forwarding is the typical setup: you keep your mail on your own domain and add a forwarding rule that sends [email protected] into your brand's default address. Cloudflare Email Routing, Google Workspace, and Microsoft 365 can all forward this way.
The other option is pointing your domain's MX records directly at AllMy Support. This is heavier to set up and uncommon; forwarding covers most teams.
To route your support email in
- In your email host, add a forwarding rule from
[email protected]to<slug>@inbound.allmy.support. - In Brand → Inbound, set your support address.
- Send a test email to
[email protected]. - Watch it appear in your inbox under Up for grabs.
Warning: some forwarding providers first email a confirmation link to the destination address before they'll forward mail. That confirmation email lands as a ticket in AllMy Support, so open it and click the link to confirm.
Tip: if your real domain isn't set up yet, point test mail straight at your brand's default <slug>@inbound.allmy.support address first, and switch to forwarding your own address later.