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Connect your SMTP

Replies send through your brand's own SMTP account, not a shared AllMy Support sender. Your sending reputation stays yours, and mail from your brand always comes from your domain.

Provider presets

Pick a preset and it fills in the host and port for you. All six run on port 587.

  • Amazon SES
  • SendGrid
  • Postmark
  • Mailgun
  • Google Workspace
  • Other, for any provider not listed. Enter your own host and port.

After picking a preset, you enter your username, password, From name, and From email. The From email must be on your brand's own domain.

The SMTP provider preset picker showing six provider options

Provider notes

  • Amazon SES: paste your IAM secret access key and AllMy Support converts it to an SMTP password for you, or paste an SMTP password directly.
  • Google Workspace: use an App Password, not your regular account password.

To connect your SMTP

  1. Go to Brand → Outbound.
  2. Pick your provider preset.
  3. Enter your username and password.
  4. Set your From name and From email, on your own domain.
  5. Save, then click Test connection, then Test send.
SMTP credential fields for username, password, From name, and From email
The From email and From name fields, showing what customers see in their inbox when you reply

If a reply fails to send

A failed reply shows a failed delivery state right on the ticket, with the reason and a retry action, so you're never left wondering whether a customer got your message.

Tip: Connecting SMTP gets your replies sending. To make sure they land in the inbox instead of spam, also set up SPF, DKIM, and DMARC. See Email authentication.

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