Working together

A shared inbox works best when the team can see what everyone else is doing. A few small signals keep you out of each other's way.

Collision alerts

Open a ticket a teammate already has open, and you'll see an alert that they're there too. It's a quick way to avoid two people replying to the same customer at once.

Mentions

Tag a teammate in an internal note to pull them into a ticket. They get a notification pointing straight at that note, so they don't have to be told separately.

Assignment notifications

When a ticket is assigned to you, you get a bell notification in the app. You can also turn on an email for assignments, set per brand, for anyone who'd rather see it in their inbox.

Notification center

The bell icon collects your unread notifications in one place, with a badge on the tab so you know something's waiting without having to check the inbox itself.