What AllMy Support does for you

Compose in the inbox, or reply from your own email client. Either way the response goes out from the right brand identity and the thread stays intact.

Filter to open, pending, closed, unassigned, or new. A customer reply auto-flips a ticket back to open.

Search by customer email to see every ticket from that contact across all your brands.

Assign any ticket to an agent. Unassigned tickets stay visible in the shared queue.

Set a ticket to hold when you are waiting on something external. The inbox surfaces it again on the date you set.

Each brand has its own ticket number sequence starting at #1000.

Each brand gets its own inbound address. Forward [email protected] to us, or use the default until you are ready to switch.

Replies go out from the brand's verified address, with DKIM, SPF, and DMARC.

Set a default signature per brand. Each agent can also set their own, which overrides the brand default on their replies.

Every inbox row shows which brand a ticket belongs to. No context-switching to tell brands apart.

Each brand counts from #1000 independently.

All brands live under one login. Add a brand in settings and it appears in the inbox immediately.

Threading uses Message-ID and References headers, so customer replies always land on the right ticket.

Reply to the agent notification from any email client. We parse it, verify the sender is an agent, strip quoted text, and post it.

Inbound attachments are stored and shown in the ticket. Agents can attach files to outbound replies.

Quoted history is stripped from inbound mail automatically.

Outbound replies include both, so they render correctly in any email client.

A customer reply on a pending, hold, or closed ticket flips it back to open.

Enter your SES credentials and region. Sending activity stays visible in your SES console.

Connect with an API key. Activity appears in your SendGrid dashboard as usual.

Any provider that accepts standard SMTP credentials works.

Onboarding walks you through DNS setup. Verification status shows in the app before any mail goes out.

One SMTP account can serve all your brands, each with its own verified sender.

We show the exact forwarding rule to add in your email host.

Low, Normal, High, or Urgent on any ticket.

Free-form, workspace-wide, with autocomplete and filtering.

Define your own fields (text, number, date, dropdown, checkbox) company-wide or per brand.

Reusable answers at personal, per-brand, and company scope.

Team-only notes on a ticket that never reach the customer.

Auto-reply, auto-assign (round-robin, random, or sticky), SLA-breach escalation, stale-ticket nudges, customer inactivity check-ins, and auto-close.

Sign up and sign in with email and password. Change it any time in settings.

Sign in with a fingerprint, face, or device PIN, no password to type. Add one per device and name each so you know which is which.

Turn on an authenticator app for a 6-digit code at sign-in. Works with 1Password, Google Authenticator, Authy, and others.

Skip the code for 30 days on a browser you trust. Revoke any device from settings if you lose it.

Connect a Google account to sign in without a password.

The admin who created the workspace has billing access; agents handle support. Both reply to tickets.

Log a ticket from your own systems with a workspace API key. For simple integrations, not a full public API.

Each brand gets its own set of help articles, organised into categories and tags.

Write and format articles in the app and preview them before they go live.

Published articles appear on a public help site your customers can search, with category, article, and contact pages.

Long articles get in-page section links, so you can point a customer straight to the right part.

Serve the help site on your own domain per brand, with TLS set up for you.

Bring existing help-center articles across from Zendesk instead of retyping them.

Summarise any ticket on demand to condense the whole thread into a few lines.

Long threads can be summarised for you, so the gist is there when you open the ticket.

Every plan includes a monthly AI credit allowance that scales with your team. No separate AI bill.

Your workspace credit balance is shown in the app, so there are no surprises.

A short one-to-five rating goes out automatically after a ticket is closed.

Choose how long after closing the survey sends, per brand.

The survey email and rating page carry the brand's logo, not ours.

Average stars roll up into your reports, per brand and per agent.

Ticket counts broken out by brand and by agent over a period you choose.

Resolution-target and average-satisfaction figures alongside the counts.

SLA clocks pause on weekends and public holidays, so a Friday ticket is not overdue on Monday morning.

Tickets past their SLA target surface in the inbox so nothing slips.

Search by ticket number, customer email, or a phrase, from a box in the top bar on any page.

Search surfaces matching customers alongside matching tickets.

Save a filter combination as a named view you can jump back to. Keep it to yourself or share it with the team.

Filter the ticket list by age, last activity, and customer, on top of status, brand, and tag.

See when a teammate already has a ticket open, mention someone in an internal note, and get a notification when a ticket is assigned to you.

Belong to more than one workspace and switch between them from your account menu.

Import your contacts and their past ticket history from Zendesk.